Privacy Policy

Introduction

stellarpulse AG ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website stellarpulse.top or use our enterprise performance benchmarking services.

As the data controller, we are responsible for ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller responsible for your personal data is:

Data We Collect

The types of personal data we collect include information you provide directly to us and information we collect automatically when you use our website and services. The specific data we collect may include:

Information You Provide

• Contact information (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Business information relevant to our benchmarking services
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookie and tracking technology data (see our Cookie Policy for details)
• Analytics data to improve our website and services

How We Use Your Information

We use of your data is based on legitimate legal grounds under GDPR. We use your personal information for the following purposes:

Service Delivery

• Providing enterprise performance benchmarking services
• Responding to your enquiries and communication
• Managing our business relationship with you
• Delivering technical support and customer service

Business Operations

• Improving our website functionality and user experience
• Analysing service usage to enhance our offerings
• Conducting market research and business development
• Ensuring compliance with legal and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: To perform our contractual obligations when providing services
• Legitimate Interest: For business operations, website improvement, and marketing activities
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

• Service providers who assist with our business operations (hosting, analytics, marketing)
• Professional advisers (lawyers, accountants, consultants)
• Regulatory authorities when required by law
• Business partners for joint service delivery (with your consent)

We ensure that all third parties maintain appropriate data protection standards and use your data only for specified purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we make such transfers, we ensure adequate protection through appropriate safeguards such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Other legally recognised transfer mechanisms

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Our retention periods are determined based on:

• The nature of the data and the purposes for processing
• Legal and regulatory requirements
• Business needs and legitimate interests
• Your relationship with stellarpulse

Generally, we retain contact information for active business relationships and for a reasonable period after the relationship ends. Website analytics data is typically retained for analytical purposes as permitted by law.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection principles
• Incident response and breach notification procedures

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe your data protection rights have been violated.